Lion Mattresses Delivery Options

Lion Mattresses Delivery Van

Delivery of your Lion Mattresses Order

Lion Mattresses Delivery Map

If your item is in stock and you order before 12pm, we can usually deliver your order on the next working day Monday – Thursday. Subject to your delivery zone as follows:-

Zone 1 = Next Working Day
Zone 2 = 24-48hrs Delivery
Zone 3 = 48-72hrs Delivery
Zone 4 = 48-72hrs Delivery
Zone 5 = please contact us for a quote

If you would like a Saturday delivery this is possible in Zone 1, but there is an additional charge of £10.

If you would like to specify your delivery date this is also possible – please choose the required delivery date at the checkout when placing your order.

European and Global Deliveries

We are also able to offer European and Global deliveries – however please e-mail us before placing your order so that we can confirm exact shipping costs and delivery times. Should you forget to do this before checkout, we will contact you to confirm exact costs before shipping any goods.

Where's my stuff?

If your package was dispatched by DPD, you can view the most up to date tracking information on the DPD website. Here you can see information about when your parcel has arrived at the depot, if your parcel has been loaded onto a van for delivery, who signed for your package or who your parcel was left with if you weren't home.

Just click the link to be re-directed to the DPD website and enter your parcel details as follows. Please note the Account Ref – 01483275 and Consignment Ref = your order reference we gave you when you placed your order.

If the tracking information is unclear or you are unsure about your package, you can, call DPD customer service line on 0121 275 0500 for assistance. Please have the Account Ref. (above) along with your Order Number as the Consignment Ref.

What if I am not home to receive my delivery?

DPD do require a signature, so if you aren't home when they attempt delivery, the driver will leave a card to let you know. If this was their first attempt, you can log onto the DPD website and reschedule your second delivery attempt for a day that is more suitable for you.

If you prefer, you can also request that DPD leave your package with a neighbour. Simply phone the DPD customer helpline on 0121 275 0500 to make these arrangements.

How do I reschedule delivery?

If you wish to change the date for your delivery or provide information on a safe place to leave your order, you can do so via the DPD website. Simply enter your postcode and reference number on the website and follow the outlined steps to make any delivery alterations. 

My package arrived damaged/there is an item missing

Please ensure that you always check the package before you accept it from the Carrier. Please check that there is no damage to the outer packaging. If there is damage to the other packaging please either refuse delivery or sign for the package as damaged. If your order arrives damaged, please contact us immediately.

Special conditions for courier:

*Zone 1: We can't guarantee your selected date for delivery will be successful although our third party couriers currently deliver on the selected date 98% of the time

*Zone 2: The 24/48 hour lead time is approximate and will be accurate in the majority of cases.

*Zone 3 &4: Often this can take up to 72 hours and is impossible to guarantee a specific date of arrival.

*Zone 5: Please contact us to confirm current delivery timescales and pricing

All dates and times given for delivery are given in good faith. We endeavour to meet all agreed schedules with our customers and will always have your goods ready for despatch in good time. However, we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries by Third Party Couriers as they are beyond our control. We cannot accept liability for any consequential loss of profit or indirect losses.

I want to contact the carrier

If you need any further assistance you can call the DPD customer service line on 0121 275 0500 for assistance, or visit their website.