Mattress Returns Policy
Lion Mattresses will happily replace any incorrectly supplied product.
Lion Mattresses complies with the EU Distance Selling Directive which, as part of the Consumer Protection (Distance Selling) Regulations 2000, is now established as part of UK law. If you are contacting us as a consumer (private individual), providing the product packaging has not been opened, you may cancel a contract at any time within 7 (seven) working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products, excluding delivery cost.
If we are not notified within 7 days of you receiving the products, the order cannot be cancelled.
Due to the intimate nature of mattresses, toppers, pillows & bedding, these are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any mattresses, toppers, pillows or bedding that have been unsealed will be deemed to have been used and cannot be returned for any reason other than a manufacturing fault.
Please be aware that some foam can have a ‘new foam smell’ which can take several weeks to dissipate – generally this is not noticeable but dependant on the type of foam the intensity can vary. This is a standard part of foam manufacturing and in Layman’s terms is similar to the smell you experience with a new car.
In addition, it is very normal for foam to have a variance in colour. However, this has no effect on the quality of the product and is just part of the manufacturing process. Please also note that foam changes colour naturally with exposure to light and air due to oxidisation. This can make some foam appear slightly yellowish in places – again this has no effect on the quality of the product. (all foam naturally oxidises over time with exposure to air and light). We are not able to accept any returns based on colour variance or smell of foam as this is just natural to the production process.
Return postage cost is the responsibility of the customer and is non-refundable, unless deemed that the product was either damaged on arrival, faulty or incorrect. In most cases we are actually charged more by the courier than we charge for postage and make no profit on postage from any deliveries.
Lion Mattresses can offer a collection of goods service for a fee of £50.00. The customer however is not obliged to use this service and can arrange their own return of goods.
The customer must retain the goods and take good care of them until they are returned. The goods must be unused, made available for collection, be in the original packaging and in the original condition.
For further details of your rights as a consumer please see the consumer protection regulations
Lion Mattresses Promise
Our promise to you is that all of our mattresses are handmade in the UK to the highest standards. Therefore, you can be assured you’re getting a quality product, made in this country, delivered straight to your door. This also means we can effectively reduce our carbon footprint..
The environment really matters to us, so you’ll find that our products are made from the highest grade recyclable foam and in addition, are flame retardant for optimum safety within the home.
Contact Lion Mattresses
GB Foam (High Wycombe) Ltd (T/A) Lion Mattresses
Unit 3, Valley Works, Lane End Road, Sands, High Wycombe, Bucks, HP12 4HG
Company Reg: 01263665
VAT No: 385 8271 13
Tel: 01494 441177